About this policy
NetCare AB, 556435-7506 is responsible for the processing of your personal data. As personal data manager, we are responsible for the processing of your personal data which we collect through our websites and services.
What personal information do we process?
We need to process your personal information in order to provide you with our services. The personal information we process depends on which of our services you use.
Information you give us
You provide us with information when you:
- Make an order
- Sign up for newsletter
- Register in our support forum
- Contact us via email or contact form
- Contact us or write messages on our facebook page
- Hand in something for service / repair / modification in the shop
- Submits something for service / repair / modification via carrier.
It may be the following information:
- Personal information and contact information - name, address, date of birth, telephone number, email address etc.
- Payment information - invoice information, account number etc.
Information we collect when you use our services
When you use our services, we may collect the following information about you.
- Information about goods / services - details of what you ordered (eg order value, product group, value of goods and, if applicable, method of request and type of delivery)
- Historical information - your purchases, payments, credit history
- IP address
- Date and time when you visited our website
- From which website you came to our website
- Device information, information about the technical device used, for example, model, cookie ID, browser, operating system, etc.
- Geographical information - where you are
The information you provide us, as well as information about the goods / services and your financial information, is necessary for us to be able to provide our services. Other information we collect is generally necessary for other purposes, as described below.
4. Why do we process your data and how long do we store it?
We process your personal data for the purposes below. You can also see below how long we keep the information.
NetCare AB may process your personal information in order to:
Manage your payments, the services you use and the customer relationship for the fulfillment of contracts under Article 6 (1) (b) GDPR. The processing of your personal data is required for us and you to be able to fulfill our obligations under the agreement. If the information is not provided, our commitments cannot be fulfilled and the agreement cannot be concluded. Shelf life is 3 years.
We must comply with relevant accounting legislation under Article 6 (1) (c) of the GDPR (Compliance with Legal Obligation). Shelf life is 7 years.
Your personal information may be used for communication with you such as to send you messages regarding our services and to contact you in questions concerning our customer service or our services.
What rights do you have?
Access: You can request a copy of the information we hold about you.
Correction: We want to make sure your personal information is accurate and up to date. You can ask us to correct or remove any information that you think is incorrect.
Deletion: You can request that we delete your information. We may not be able to delete your information immediately, for example when we still need it to offer you our services. We may not delete information about you that the law requires that we keep.
Limited processing: In some cases you have the right to have the processing of your personal data limited in accordance with Art. 18 of the GDPR.
Objections: In some cases you have the right to object to the processing of your personal data in accordance with Art. 21 of the GDPR.
Data portability: If your personal data is processed automatically to fulfill our contractual relationship, you have the right to request the transfer of your personal data in a machine-readable format to another personal data controller.
Withdrawal of consent: If the processing of your information is based on your consent, you have the right to revoke your consent at any time, without prejudice to the legality of the treatment with consent as it is revoked. You can do so by sending an e-mail to: firstname.lastname@example.org .
Complaint: You can make a complaint with us or your local data protection authority at any time: Datainspektionen, Box 8114, 104 20 Stockholm, email@example.com.
Transfer of personal data outside the EU / EEA
We do not transfer your information outside the EU or the EEA.
Who do we share your personal information with?
We may transfer or share your personal information with selected third parties as follows.
- We may employ a third party service provider (order processor, such as data center) for the purposes described in this policy. Service providers will only have access to your information to the extent and for the time necessary to perform the respective service.
- We may share your information with credit reporting agencies, payment service providers, and identity check providers to assess your credit score when you apply for one of our payment methods and to confirm your identity and address information.
- We may disclose the necessary information to authorities such as the police, tax authorities or other law enforcement authorities that we require.
- We may disclose your information when required by competent authorities or other authorities in a manner based on applicable law.
If we share your information with such selected third parties, we will take all reasonable legal, technical and organizational measures to ensure that your personal information is processed securely and with an adequate level of protection when personal data is transmitted and shared with such selected third parties.
We want to make you aware that we do not sell your personal data to third parties. In addition, we will not disclose your information to third parties for direct advertising, distance selling or other forms of direct marketing, opinion polls or market surveys unless you have given your consent.
Do you need to provide your personal information?
When you enter into an agreement with us, trade in products and / or services with us, you must provide the personal information necessary to be able to make a decision on approval of the payment method you have chosen and the information otherwise necessary to fulfill the agreement or such information that we are required to collect by law.
Without this information, we will not normally be able to enter into / continue the contract or deliver goods / services. We also may not be able to continue to implement an agreement and therefore may have to terminate it.
How do we make sure your information is secure?
We are a small company and use standard technical and administrative security measures to protect your information against unauthorized access, transmission, destruction or other unauthorized processing. The right to access your information is limited to staff who process your information in their work.
Other web pages
Cookies and other tracking techniques
Most browsers automatically accept cookies, but this can be prevented by changing its settings. If you use our website without cookies, functionality may be limited. Above all, you need to be careful how you share the links that are displayed as these can include your session's unique code when it cannot be stored in a cookie. Then it can eg happen that someone who clicks on a link to a product you have mentioned about in social media will be logged into your customer profile and / or see your active shopping cart.
Questions about personal data processingIf you have any questions regarding this personal data policy or other questions regarding the processing of personal data please contact firstname.lastname@example.org .
How we handle the information you provide
We register names and address details and the goods you as a customer ordered from us. If you shop with credit cards from our website, we also register your social security number which is used for checking against the address book of the population register. The personal number is not stored in our customer register unless you are registered as a credit / invoice customer.
We do not sell the information to other companies.
We send newsletters to customers who have bought from us and who have provided their email address. If you do not want to receive the newsletter, simply click on a link to block their address against future mailings.
We can also send out advertising for our products by mail. If you do not want to receive such advertising, you can contact us and we will block your address against these mailings.
You can of course contact us to request that we correct or delete information. You have the right to request an extract once a year about the information we have registered about you.
"Cookies" are small files that your Internet browser stores on your hard drive at the request of certain websites you visit.
Our website uses "cookies" to keep track of the "shopping cart" with goods. If you block "cookies" from our website, the shopping cart will still work, but instead a so-called session variable which is visible in the address bar.
Make sure not to paste eg. a link to some of our products when you email someone or tip over any of our products without first removing the session ID key, otherwise someone can get into your own shopping cart until the key is disabled.
A "cookie" is also stored if you use our "Live chat" support system. The voluntary information about names, cases etc. you enter in connection with the chat is stored in a database together with everything that is written in the chat. The cookie contains an ID that allows us to see previous requests if a customer has used the support chat multiple times.
Our support forum uses a cookie to keep you logged in, otherwise you would need to enter your name and password each time you write a new post.
To delete all cookies from e.g. Internet Explorer, select the menu item Tools, Internet Options ..., click on the "delete cookies" button
Website, mail order and store are operated by:
Organization number 556435-7506
Examples of Cookies we use on the website.
|FORM_KEY||Randomly generated key that protects against false call attempts|
|PHPSESSID||The session ID for your visit.|
|GUEST VIEW||Used when not logged in to a personal account in the store but acting as a "guest"|
|PERSISTENT_SHOPPING_CART||Saved information about what you looked at for products and what you put in the cart so that you can return to the page at a later time and continue shopping.|
|STF||Information about products that you have recommended to friends via email.|
|STORE||Saves the choice of language or version of the store you are using.|
|MAGE-cache SESSID||Used to intermediate content in the browser to speed up page loads.|
|MAGE-CACHE STORAGE||Used to intermediate content in the browser to speed up page loads.|
|MAGE CACHE-STORAGE-SECTION-INVALIDATION||Used to intermediate content in the browser to speed up page loads.|
|MAGE-CACHE TIMEOUT||Used to intermediate content in the browser to speed up page loads.|
|SECTION-DATA IDS||Used to intermediate content in the browser to speed up page loads.|
|PRIVATE_CONTENT_VERSION||Used to intermediate content in the browser to speed up page loads.|
|X magento-VARY||Used to intermediate content in the browser to speed up page loads.|
|MAGE-TRANSLATION FILE VERSION||Used when translating content on our website between different languages.|
|MAGE-TRANSLATION STORAGE||Used when translating content on our website between different languages.|